Privacy Statement

PRIVACY STATEMENT
Candles at No 4 are committed to protect your privacy, to comply with GDPR which took  effect on 25th May 2018.  We will never share your details with any third parties unless directed to do so by law.

WHAT DO WE DO WITH YOUR INFORMATION?
Email Marketing:  We will retain your name, address and the email address given by you to process your order and to only notify you of the despatch of your order, or to reply to a message received through our Contact Form.  If you subscribe to our newsletter, which is processed via a Third Party,  MailChimp, we may also on occasions email details of any special offers or promotions to you using this information.  We will never pass your details onto third parties.
Telephone: Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding queries through our Contact Form or orders they have placed online.
Facebook:  We use Facebook to process messages related to your queries and orders. Any personal information shared on this platform is only used for the purpose of processing and discussing your order. Information shared may include, your name, address, email, social media address.  We will never message for any purpose other than regarding to or in relation to your query. Please review their privacy policy for further information – https://www.facebook.com/about/privacy/update

CONSENT
When you provide us with personal information to complete a transaction, we imply that you consent to our collecting it and use it for that specific reason only. If we ask for your personal information for a secondary reason (such as marketing/subscription to our newsletter) we will either ask you directly for your consent and provide you with an opt out. If you wish to opt-out from any marketing information, you can do this at any time, by contacting us at hello@candlesatno4.co.uk

SECURE PAYMENTS ONLINE
Our online store is hosted by WooCommerce. Payment processing is delivered by Paypal and SquareUp.  Any sensitive information you send to Paypal or SquareUp from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Please review their privacy policy here for further information https://www.paypal.com/en/web apps/map/USA/privacy-full

Please note – No payment information (eg bank account numbers. Sort codes) is processed or held by Candles at No 4.  We do not see or have access to your payment details or account(s).

CHANGES TO PRIVACY POLICY
By using Candles at No 4 and providing us with your personal information, you are accepting the privacy practices described in this policy statement.
We may update our Privacy Policy from time to time.  Please check back here occasionally.  You will always find the latest version posted here.

YOUR RIGHTS
You have the right:
To be informed how we use, store and maintain your personal data;
To make us alter or delete any personal information we hold relating to yourself;
To ask for a copy of any personal information held relating to you.